Texting and calling for retail recruiting and HR

Hire store teams at the speed of the sales floor

Sales associates, cashiers and stockers apply on their phones between shifts. Emissary lets store and district managers text, screen and schedule them from the ATS or HCM they already use, then keeps the thread going for schedules, open enrollment and store updates once they're hired.

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Alex · Store manager

via Emissary

Today 3:05 PM

Hi Jordan, it's Alex, store manager at the Main St location. Still interested in the sales associate role? Reply YES and I'll send times to come in. Text STOP to opt out.

Yes! Tomorrow after 2 works

Booked tomorrow 2:30. Ask for Alex at customer service.

Logged to the candidate record in SAP SuccessFactors

Sounds familiar

Store openings outlast applicants when the only person who can reach them is a manager on the floor

Speed

Applicants who take the first job that answers

Hourly candidates apply to five stores at once. The first manager to reply gets the interview; voicemail gets nothing.

Managers

Store leaders recruiting between customers

A store manager can't work the phones during a rush. Screening and scheduling has to happen in the gaps, from a phone.

Peak

Holiday headcount hired in six weeks

Seasonal hiring lands on every store at once. One send to last year's seasonal team beats hundreds of calls.

What you can do

Four things retail recruiting and HR teams do with Emissary every day

Every text and call is synced to the candidate or employee record, so the store manager, the district manager and HR see the same conversation.

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Text to Apply in the store

A keyword on the window or receipt starts the application by text, straight into the ATS.

Sample textThanks for texting JOBS! Which store are you closest to? Reply with the cross street.

Screening between customers

The three questions that matter, answered by text while the manager keeps working the floor.

Sample textQuick one: are you 18+ and open to evening and weekend shifts? Reply Y/N.

Same-day interview booking

Offer open slots from the manager's calendar and let the candidate pick one by reply.

Sample textAlex can meet today 2:30, 3:00 or 4:15. Reply with the time that works.

Schedules, shifts and open enrollment

Once they're hired, the same thread covers shift pickups, schedule changes and benefits deadlines.

Sample textOpen enrollment closes Friday. Reply ENROLL and we'll text you the link.

Works with your systems

Built on the HCM and ATS platforms retailers already run

Two-way sync through each partner's APIs — no middleware, no exports.

Also integrates with BambooHR, Greenhouse, BrassRing, Jobscore, Visibility and symplr HealthcareSource.

See all integrations →

Compliance

Hourly hiring, done by the book

Emissary texts are for screening, scheduling and logistics. Every message is logged to the record and opt-outs are honored automatically, across every store.

TCPASTOP handled instantly across every campaign, with each opt-out recorded on the candidate record.

10DLCCarrier-registered numbers so high-volume sends are delivered, not filtered.

SOC 2Independently audited controls, with role-based access for every recruiter and manager.

SSO readySign in through your identity provider, with MFA enforced by your SSO.