Call, record and log without leaving your ATS

Emissary adds calling to the same number your candidates and employees already text. Dial from the record, forward inbound calls to any phone, record the conversation and let AI write the notes — every call lands on the profile the moment you hang up.

Olivia B.
Candidate · Pharmacy Tech · (507) 555-0160
02:14
REC
MUTEKEYPADTRANSFEREND
AI transcript · liveSYNCING TO WORKDAY
Olivia: Honestly the 20th works great, as long as I can sort out the parking pass.
Dana: Totally — I’ll text you the pass details the second we hang up.
Olivia: Perfect, and is it morning shifts to start
START: OCT 20NEEDS PARKING PASS
SAME NUMBERDialed from the thread Olivia already texts
On this page

One number for texts and calls

Call back from the number they already text

Candidates text the number on your job post, and recruiters call them back from the same thread. Click any phone number in your ATS, HCM or the Emissary inbox to start a call — no desk phone, no second number, no copying digits.

Click-to-call from the candidate or employee record, the inbox or any web page
The same number on web, desktop and the iOS and Android apps
Calls and texts in one thread, in the order they happened
Your ATS · candidate record
Marcus T.
Forklift Operator · DC 7 · Offer stage
Phone
(555) 014-0412 Call Text
Recruiter
Jordan P.
Activity
Call · Jordan P. — 6 min · recorded · synced from EmissarySMS sent — “Welcome aboard, Marcus! See you Monday at 6 👋”
Marcus T.(775) 555-0199 · DC 7
hey, got your text — can we talk about the offer?
Outbound call · Jordan P. · 6 min · recorded
Welcome aboard, Marcus! See you Monday at 6 👋
Type a message · or tap to call
Inbound calls · (720) 555-0142 · Store 118FORWARDING ON
RING
Emissary app · Dana M. and the Store 118 team
Desktop, iOS and Android · 15 seconds
FORWARD
Dana’s cell · (303) 555-0177
Then the store line · (720) 555-0100 · 20 seconds each
Edit
VOICEMAIL
Transcribed and sent to the shared inbox
Missed call logged on the record · reply by text from the inbox
Calls answered on a forwarded phone are still recorded and loggedPER NUMBER · PER TEAM

Call forwarding

When they call back, a person picks up

Inbound calls to your Emissary numbers ring the app first, then forward wherever you say — a recruiter’s cell, a desk line, the store or the whole team — so a candidate returning a call reaches someone even when nobody has the inbox open. Anything unanswered becomes a transcribed voicemail in the shared inbox.

Forward to any phone: a cell, a desk line or a ring group, in the order you choose
Set it per number, so Store 118’s calls go to Store 118’s people
Missed calls and voicemails land in the inbox and on the record, ready to answer by text
Forwarded calls are still recorded, transcribed and logged

AI call notes

Notes written for you, the moment you hang up

Every call is recorded and transcribed. When it ends, AI summarizes what was said, pulls out the details that matter and saves the lot to the record — so the next person who opens the profile knows exactly where things stand.

Recording kept with the conversation so anyone on the team can listen back
A word-for-word transcript you can search, quote and share
Summary with start dates, availability and next steps, saved to the candidate or employee record
Call summary · Olivia B. · 4 minSAVED TO WORKDAY
Available to start Oct 20. Needs a parking pass before day one. Prefers morning shifts; confirmed pharmacy tech license is current.
START: OCT 20SHIFT: AMNEXT: TEXT PARKING PASS
Recording
▶
1:31 / 4:02
Outbound · Dana M. · Oct 7, 9:30 AM
Searchable transcript
Search: start date
Dana: So if we moved forward, when could you realistically start?Olivia: Honestly the 20th works great…
Call log · Olivia B.SYNCED TO WORKDAY
Oct 7 · 9:30Outbound call · Dana M. — 4 min · recorded
Oct 7 · 9:34AI summary — “Available Oct 20. Needs a parking pass before day one…”
Oct 7 · 9:35SMS sent — “Here are the parking pass details…”
Oct 9 · 2:12Inbound call → forwarded to Dana’s cell — 2 min · recorded
Oct 9 · 2:20Record updated · recording, transcript and summary on the profile
Time, duration, who called and the recording — beside the text threadSEARCH ALL CALLS

Every call on the record

A complete, searchable history beside the text thread

Recordings, transcripts and summaries sync to the candidate or employee record in your ATS or HCM, with the time, duration and who made the call — including calls answered on a forwarded phone.

Synced to Workday, SAP SuccessFactors, UKG, Dayforce, BambooHR, Greenhouse and more
Search across every call and text from the inbox
Who called, when, for how long — and the recording, one click away

Compliance and trust

Calls on the same compliant numbers as your texts

Opt-outs handled automatically
STOP and UNSUBSCRIBE honored instantly and recorded on the record.
10DLC-registered numbers
Carrier registration done for you, so high-volume sends are delivered.
Full audit trail
Every conversation retained, searchable and synced to the ATS or HCM.
SSO ready
Sign in through your identity provider, with MFA from your SSO.
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Works with your ATS and HCM

Inside the systems you already run

All integrations

Works alongside

Get started

See a call land on the record in your own ATS

We’ll connect to a sandbox, call your phone from an Emissary number and show you the recording, transcript and summary on the profile — in 20 minutes.