Texting and calling for hospitality recruiting and HR

Staff the season before the first guest checks in

Housekeepers, servers and front-desk agents apply from their phones and expect to hear back the same way. Emissary texts, screens and schedules them from inside your ATS or HCM, then keeps the same thread open for schedules, open enrollment and property updates once they're on the team.

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Jordan · Hotel HR

via Emissary

Today 10:20 AM

Hi Sofia, it's Jordan from the HR team at the resort. Still interested in the front-desk agent role? Reply YES and I'll send times to come in. Text STOP to opt out.

Yes! Any afternoon this week

Booked Wed 2:00. Ask for Jordan at the front desk.

Logged to the candidate record in UKG

Sounds familiar

Peak season arrives before the team does, and the people you need are already working somewhere else

Seasonality

Two hundred hires before Memorial Day

Every property staffs up in the same six weeks. The resort that replies first books the housekeeper; the one that leaves a voicemail doesn't.

Turnover

Roles that reopen every few months

Housekeeping, banquets and the front desk turn over constantly, so the hiring conversation never really ends — it just moves to whoever is on shift.

Coverage

Weekend call-outs with a full house

A Saturday call-out means a manager phoning down a list between check-ins instead of one text to everyone trained on the floor.

What you can do

Four things hospitality recruiting and HR teams do with Emissary every day

Every text and call is synced to the candidate or employee record, so HR, the GM and department heads see the same conversation.

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Seasonal hiring campaigns

Text last season's staff and new applicants in one send and fill the roster from the first replies.

Sample textSummer season starts May 15. Returning to housekeeping this year? Reply YES and we'll save your spot.

Screening between check-ins

Ask the knockout questions by text so a candidate can answer from their current shift.

Sample textQuick one: open to weekends and holidays, and able to start by June 1? Reply Y/N.

Interview and onboarding reminders

Confirmations for the interview, the uniform fitting and day one, written back to the record.

Sample textReminder: orientation Mon 9am at the staff entrance. Bring your ID. Reply C to confirm.

Open shifts and open enrollment

Once they're on the team, the same thread covers shift pickups, schedule changes and benefits deadlines.

Sample textBanquet needs 4 servers Sat 5–11pm. First to reply IN gets the shift.

Trusted by

Hotels and resorts that staff every season

Resort and hotel operators use Emissary to reach housekeeping, food and beverage and front-of-house staff by text, from the first application to the last day of the season.

Works with your systems

Built on the HCM and ATS platforms hotel groups already run

Two-way sync through each partner's APIs — no middleware, no exports.

Also integrates with BambooHR, Greenhouse, BrassRing, Jobscore, Visibility and symplr HealthcareSource.

See all integrations →

Compliance

Seasonal hiring, done by the book

Emissary texts are for screening, scheduling and logistics. Every message is logged to the record and opt-outs are honored automatically, across every property.

TCPASTOP handled instantly across every campaign, with each opt-out recorded on the candidate record.

10DLCCarrier-registered numbers so high-volume sends are delivered, not filtered.

SOC 2Independently audited controls, with role-based access for every recruiter and manager.

SSO readySign in through your identity provider, with MFA enforced by your SSO.